USER PROBLEMS

 

Results, Travellers, Scorecards hyperlinks work on screen display but not after Website Upload

This problem arises after you display the results in web table form on the screen, select ‘Save’ and then leave the ‘Save as type’ as ‘Webpage complete (*.htm,*.html)’ when you click the ‘Save’ button. If you change the ‘Save as type’ to ‘Webpage, HTML only(*.htm,*.html)’, you retain the correct path for use in the browser.

 

Alternatively:

1) Dont Save the document at all. It has already been saved correctly. Just copy it to where you want it for the web upload.

2) On Administration screen, set it to use your own Browser rather than use the built in VB Browser.

 

Continuous new Scrolling Screens

This can only happen if you are using your own Browser for Web Table displays

 

You need to set your Browser to always open in the same window if it is already running.

For IE this means:

Tools > Internet Options > Tabs!Settings > set ' Open links from Programs in the current tab'.

Internet Options>Advanced>Browsing>'’Reuse Windows for launching shortcuts' .

(You can still open separate windows, but you do it through the Tab facility rather than relaunching IE again and again)

 

How To Show Scrolling Screen On Other Laptops in Playing Area

You can use Team Viewer (or similar) free software to share the main PC screen. (www.teamviewer.com)

It can be used to remotely monitor the club PC and it works fine. The other laptops will have to have internet connection (wireless).

 

Extended Display - Scrolling Screen Size Too Large Display

Create the scrolling results on your PC screen until  it looks OK here. Make sure it is not maximised and then drag it over to your mad big screen, then maximise it. It should then fit onto the screen. If it doesn’t the scrolling code is picking up wrong information from your big screen. It uses the screen size to decide on the font size.

 

Unregistered DLL,OCX or Component xxx.ocx or one of its dependencies not correctly registered.

Store Access Errors:

a) Ensure you have not downloaded to the folder c:\program files

b) Try running in compatibility mode. You can do this by RightClicking the Scorer Icon,  Properties, Compatibility.

 

When you install older controls on Vista, sometimes the controls (dll's or ocx's) don't register because you did not run the setup program as administrator. The solution is to manually register the control.

 

Unregistered OCX, DLL etc

         Eg “Component COMDLG32.OCX or one of its dependencies not correctly registered. A file is missing or invalid”

or

Run-time error 339
Component TABCTL32.ocx or one of its dependencies not correctly registered:
a file is missing or invalid

 

Solution - Download from the Internet and register a new version of the component or run the installation file again.

 

Tabctl32.ocx will already have been copied into the c:\windows\system32 folder (but if not, you can get a copy off the internet.)

To register it, as an Administaror, do Start and enter the command:

 

regsvr32 c:windows\system32\tabctl32.ocx

 

(Alternatively, create a shortcut to your regsrv32.exe put it in the folder with your tabctl32.ocx, right click on your shortcut for regsvr32.exe and find the checkbox to run as administrator, then drag and drop the ocx onto the shortcut. )

 

A second solution (maybe quicker/easier/safer) is to login as Administrator and run the whole setup again

 

System cannot find the File/Path Specified or File Access Error

a) Ensure you have not downloaded to c:\program files or to the Recovery Drive

b) Try “Run as Administrator”. (RightClick on Icon to set this)

 

 

Access Denied (after installation)

Unable to execute file in the temporary directory. Setup aborted.

Error 5: Access is denied.

 

One solution is:

Firstly, it needs to be saved to desktop or anywhere on the computer.

Before, clicking psinstall it is necessary to rename to psinstall.exe and then double click the download and it will then install.

 Trick is to rename.

 

Bridgemate Problems

Run-time error '429': ActiveX component can't create object

a) This is most likely to happen  on a new Vista machine and is caused because the Active X files are inbuilt in Vista. A reboot of the machine may overcome this problem.

b) The most likely cause is that the correct Active X component has not been properly registered sometimes because other software has installed older or incorrect such components. The simplest remedy is to run the full installation file again.

 

PC seems to stop after an hour or two when using Bridgemate for results.

a) Ensure the Power settings are correct – Dont hibernate/standby, dont switch disk/screen off after a certain time etc

 

BM Entered Numbers decoded by BM’s but not in Scorer

Ensure you dont have ‘Disable Player Id Check’ set on Names Screen if you are using Player IDs.

 

Warning when you try to Create Database for Wireless Scoring

“Database Already Exists. Do you want to overwrite the database…

 

This ‘wireless database’ is labelled according to the Event Number (check the number in the list of events) – not the date. if the event you have already run is ‘event 1’, and you have now created an ‘event 2’, then there shouldn’t be any problem.

Likely reasons for this message:

(a) You have already tried to run wireless scoring for this new event; you then abandoned this; & when you returned & tried to ‘Create Database’, there was already a database created for this event.

(b) You have created an event earlier (& got as far as creating the wireless database), then deleted it. When you created a new event, it used the same event number as the previous test. The Scorer is therefore trying to create a database with the same name as that for the old event.

In either case, there should not be a problem in overwriting the existing database.

The ‘wireless’ database is only used for transferring information between the scoring program & the wireless controller (Bridgemate Server, if that’s what you are using).

Once an event is finished, this database is redundant (though I wouldn’t normally delete it immediately). Similarly, if you create a database but never start receiving scores, then there is no harm in recreating it.

 

However, it is conceivable that during an event you are required to exit and return to the ‘Wireless Scoring’ screen, and you may have to click on ‘create database’ again. This is where it is important that you do not overwrite (though you shouldn’t be able to do so if your Bridgemate Control Software is accessing it) – just say ‘No I don’t want to overwrite’ & you should be able to access the existing database.

 

 

Email Recipients Problems

1) Nothing happens when you press Email Recipients Command or you get Error 439

1a)    This is usually because the user does not have a Mapi non-web based Email. The automatic Email assumes that the default Mail Server is set on the Users PC and that the user has a Mapi non-web based Email eg NetScape Messenger, MS Outlook, MS Outlook Express (simple MAPI), MS Exchange, Entourage, Apples Mail for OSX, Pegasus, Lotus Notes, MS Mail, Windows Mail, Windows Live Mail, Groupwise 5.0, AOL 7.0, AOL 8.0, Eudora, Incredimail.  Email services that you reach with a browser, like Yahoo, Hotmail, etc are not MAPI compliant.

 

1b)    The Email addresses of the recipient(s) have not been specified. They can be set by ticking the Email Results checkbox in the Player Database.

 

Scoring for Different Clubs on one PC

There are two possibilities for supporting different Clubs on one PC.

 

1) Set a top level folder for each club eg c:\Maidstone and c:\Kent and install separate copies of the Scorer to each folder. You can then switch between folders to invoke the appropriate Club Scorer. It is sensible to set up a desktop icon to run the appropiate copy the Club Scorer every time.

 

2) Set up a different User Account (as Admin to forestall access problems) for each club using Control Panel > UserAccounts in XP, Vista, Windows 7. Create a separate User Account (eg Tonbridge BC, Maidstone BC etc) for each Club. This ensures separate Club defaults, player database etc for each Club. (The player database address is held in the registry and there is a separate registry for each user). Only one copy of the Scorer need be downloaded. Then you just switch between users! When you logon, you will see the choice of Users and just select as appropriate. Switching between users only takes a few seconds (it's mainly setting up the new desktop look)

 (it's mainly setting up the new desktop look,icons). To create a User account, use Control Panel > UserAccounts in XP, Vista, Windows 7

You can give each account as 'admin' or 'user'. It is simplest to make the accounts with 'admin' privileges to forestall any download/access problems. 

 

Transfer Players List to new  PC

You either need a memory stick or can send it by email (to yourself on the new PC)

The Players file location is shown on the Player Database screen (usually called PSMembers.dat)

 

Memory Stick

Copy Players file onto a memory stick.

Save it on the new PC (usually to the installation folder c:\pairsscorer)

 

Email

Send the Players file as an attachment to yourself on the new PC.

Save it on the new PC(usually to the instalation folder c:\pairsscorer)

 

The Scorer on the new PC should pick it up automatically.

If it doesnt, you can always go to the Player Database screen and point at it.

 

Editing Movements Manually

The format is reasonably straightforward. As an example, this is from the Individual Movements.

 

F145
3,3,22,2,11,12
1,2,3,4,1,1,3,5,11,2,1,5,9,6,3,1,9,10,7,4,1,10,4,12,5,1,4,11,8,6,1,11,6,2,7,1,6,7,3,8,1,7,12,5,9,1,12,8,9,10,1,8,2,10,11
5,6,7,8,5,9,7,12,2,6,10,12,8,3,7,4,8,2,5,8,11,2,3,9,9,6,3,5,10,10,7,5,9,4,11,12,9,10,11,1,8,10,4,6,2,2,4,11,7,3,3,11,6,12,4
9,10,11,12,8,10,4,6,8,9,4,11,7,2,10,11,6,12,3,11,6,7,8,5,1,7,12,2,9,2,12,8,3,10,3,8,2,5,4,4,2,3,9,11,5,3,5,10,6,6,5,9,4,7,7

 

First line

 3=Type (Individual), 3 Tables, 22 Boards, 2 Boards per Round,  11 Rounds, 12 layers

 

There follows a series of N, S, E, W,Set for each Table

 Thus 1=N, 2=S, 3=E, 4=W, 1= Boards 1-2, 1=N, 3=S, 5=E, 11=W, 2=Boards 3-4 etc etc 

 

Experienced users can enter Movements in Excel in the above format (cell = comma) and Save as csv files.

 

Printer Errors

Error 482: General printing error.

Scorers work seamlessly with the vast majority of printers on the market. Many reported printing problems have typically been associated with incompatible printer drivers. Note that the programs simply print to the Windows printer device and we have no specific knowledge or control of your printer. 

Uunder many circumstances, printing to a Postscript driver will improve compatibility. This is the single-best workaround. Check with your printer manufacturer for a Postscript driver.

Sometimes simplifying or changing the printer settings such as reducing resolution to no more than 600 dpi can help. 

Network printers normally work properly but the network adds complexity to the system and can introduce a problem. One user reported a resolution to his printing problems when the printer was connected to a TCP/IP port that directly addressed the printer rather than printing through the server that the printer was connected to.

Another workaround is to print a PDF file with the Adobe Acrobat PDF printer or any of the freeware third-party PDF-compatible printer devices (DOPDF is recommended). No matter the source of the PDF printer, create the PDF file and then use the free Adobe Acrobat Reader utility to print the file.

 

 

Installation/Running Problems

    

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