USER PROBLEMS
BridgeWebs Problems
BridgeWebs upload appears to work but there is no hyperlink on the
results
a) The usual cause is that the date is not
Store Access Errors:
a) Ensure you have not downloaded to the
folder c:\program files unless you have Administrator Provileges.
b) Try running in compatibility mode. You can
do this by RightClicking the Scorer Icon, Properties, Compatibility.
Unregistered OCX, DLL etc
Eg
“Component COMDLG32.OCX or one of its dependencies not correctly registered. A
file is missing or invalid”
Download
from the Internet and register a new version of the component.
File/Path Access Error
a) Ensure you have not downloaded to
c:\program files or to the
a) Try “Run as Administrator”. (RightClick on
Icon to set this)
Bridgemate Problems
Run-time error '429': ActiveX component can't
create object
a) This is most likely to happen on a new Vista machine and is caused
because the Active X files are inbuilt in
PC seems to stop after an hour or two when
using Bridgemate for results.
a) Ensure the Power settings are correct –
Dont hibernate/standby, dont switch disk/screen off after a certain time etc
Email Recipients Problems
1) Nothing happens
when you press Email Recipients Command or you get Error 439
1a) This is usually because
the user does not have a Mapi non-web based Email. The following Emails are
Mapi based - MS Outlook, MS Outlook Express (simple MAPI), MS Exchange, MS
Mail, Windows Mail, Groupwise 5.0, AOL 7.0, AOL 8.0, Eudora, Incredimail. The default Mail Server must be
set on the Users PC.
1b) The Email addresses of the
recipient(s) have not been specified. They can be set using the Set Email
Recipients command on the Event Details screen.
1c) Use the Email Recipients Alternative (uses CDO). You may need to specify
your SMTP (available from your ISP)
Installation/Running Problems
Contact 