USER PROBLEMS
Results,
Travellers, Scorecards hyperlinks work on screen display but not after Website
Upload
This
problem arises after you display the results in web table form on the screen, select
‘Save’ and then leave the ‘Save as type’ as ‘Webpage complete (*.htm,*.html)’
when you click the ‘Save’ button. If you change the ‘Save as type’ to ‘Webpage,
HTML only(*.htm,*.html)’, you retain the correct path
for use in the browser.
Alternatively:
1) Dont
Save the document at all. It has already been saved correctly. Just copy it to
where you want it for the web upload.
2) On
Administration screen, set it to use your own Browser rather than use the built
in VB Browser.
Continuous new Scrolling Screens
This can only happen if you are
using your own Browser for Web Table displays
You need to set your Browser to
always open in the same window if it is already running.
For IE this means:
Tools > Internet Options > Tabs!Settings
> set ' Open links from Programs in the current tab'.
Internet Options>Advanced>Browsing>'’Reuse Windows for launching shortcuts' .
(You can
still open separate windows, but you do it through the Tab facility rather than
relaunching IE again and again)
How To Show
Scrolling Screen On Other Laptops in Playing Area
You can
use Team Viewer (or similar) free software to share the main PC screen. (www.teamviewer.com)
It can be used to remotely
monitor the club PC and it works fine. The other laptops will have to have
internet connection (wireless).
Extended Display -
Scrolling Screen Size Too Large Display
Create
the scrolling results on your PC screen until it looks OK here. Make sure it is not
maximised and then drag it over to your mad big screen, then maximise it. It
should then fit onto the screen. If it doesn’t the scrolling code is picking up
wrong information from your big screen. It uses the screen size to decide on
the font size.
Unregistered DLL,OCX or
Component xxx.ocx or one of its dependencies not correctly registered.
Store Access Errors:
a) Ensure you have not downloaded to
the folder c:\program files
b) Try running in compatibility
mode. You can do this by RightClicking the Scorer Icon, Properties, Compatibility.
When you install older
controls on
Unregistered OCX, DLL etc
Eg
“Component COMDLG32.OCX or one of its dependencies not correctly registered. A
file is missing or invalid”
or
Run-time
error 339
Component TABCTL32.ocx or one of its dependencies not correctly registered:
a file is missing or invalid
Solution
- Download from
the Internet and register a new version of the component or run the
installation file again.
Tabctl32.ocx will already
have been copied into the c:\windows\system32 folder (but if not, you can get a
copy off the internet.)
To register it, as an
Administaror, do Start and enter the command:
regsvr32
c:windows\system32\tabctl32.ocx
(Alternatively, create a
shortcut to your regsrv32.exe put it in the folder with your tabctl32.ocx,
right click on your shortcut for regsvr32.exe and find the checkbox to run as
administrator, then drag and drop the ocx onto the shortcut. )
A second solution (maybe
quicker/easier/safer) is to login as Administrator and run the whole setup
again
System cannot find the File/Path Specified or File
Access Error
a) Ensure you have not downloaded to
c:\program files or to the
b) Try “Run as Administrator”.
(RightClick on Icon to set this)
Access Denied (after installation)
Unable
to execute file in the temporary directory. Setup aborted.
Error 5: Access is denied.
One solution is:
Firstly, it needs to be
saved to desktop or anywhere on the computer.
Before, clicking psinstall
it is necessary to rename to psinstall.exe and then double click the download
and it will then install.
Trick is to rename.
Bridgemate Problems
Run-time error
'429': ActiveX component can't create object
a) This is most likely to happen on a new Vista
machine and is caused because the Active X files are inbuilt in
b) The most likely cause is
that the correct Active X component has not been properly registered sometimes
because other software has installed older or incorrect such components. The
simplest remedy is to run the full installation file again.
PC seems to stop after an hour or two when using Bridgemate for results.
a) Ensure the Power settings are correct – Dont hibernate/standby, dont
switch disk/screen off after a certain time etc
BM Entered Numbers decoded by BM’s but not in Scorer
Ensure you dont have ‘Disable Player Id Check’ set on Names Screen if you
are using Player IDs.
Warning when you try to
Create Database for Wireless Scoring
“Database Already Exists.
Do you want to overwrite the database…”
This ‘wireless database’
is labelled according to the Event Number (check the number in the list of
events) – not the date. if the event you have already
run is ‘event 1’, and you have now created an ‘event 2’, then there shouldn’t
be any problem.
Likely reasons for this
message:
(a) You have already tried
to run wireless scoring for this new event; you then abandoned this; & when
you returned & tried to ‘Create Database’, there was already a database
created for this event.
(b) You have created an
event earlier (& got as far as creating the wireless database), then
deleted it. When you created a new event, it used the same event number as the
previous test. The Scorer is therefore trying to create a database with the
same name as that for the old event.
In either case, there
should not be a problem in overwriting the existing database.
The
‘wireless’ database is only used for transferring information between the
scoring program & the wireless controller (Bridgemate Server, if that’s
what you are using).
Once an event is finished,
this database is redundant (though I wouldn’t normally delete it immediately).
Similarly, if you create a database but never start receiving scores, then
there is no harm in recreating it.
However, it is conceivable
that during an event you are required to exit and return to the ‘Wireless
Scoring’ screen, and you may have to click on ‘create database’ again. This is
where it is important that you do not overwrite (though you
shouldn’t be able to do so if your Bridgemate Control Software is accessing it)
– just say ‘No I don’t want to overwrite’ & you should be able to access
the existing database.
Email Recipients Problems
1) Nothing happens
when you press Email Recipients Command or you get Error 439
1a) This is usually because the user does not have a Mapi
non-web based Email. The automatic Email assumes that the default Mail Server
is set on the Users PC and that the user has a Mapi non-web based Email eg
NetScape Messenger, MS Outlook, MS Outlook Express (simple MAPI), MS Exchange,
Entourage, Apples Mail for OSX, Pegasus, Lotus Notes, MS Mail, Windows Mail,
Windows Live Mail, Groupwise 5.0, AOL 7.0, AOL 8.0, Eudora, Incredimail. Email services that you reach with a browser,
like Yahoo, Hotmail, etc are not MAPI compliant.
1b) The Email addresses of the recipient(s) have
not been specified. They can be set by ticking the Email Results checkbox in
the Player Database.
Scoring for Different Clubs on one PC
There are two possibilities for supporting different
Clubs on one PC.
1) Set a top level folder for each club eg
c:\Maidstone and c:\Kent and install separate copies of the Scorer to each folder.
You can then switch between folders to invoke the appropriate Club Scorer. It
is sensible to set up a desktop icon to run the appropiate copy the Club Scorer
every time.
2)
Set up a different User Account (as Admin to forestall access problems) for
each club using Control Panel
> UserAccounts in XP,
(it's mainly setting
up the new desktop look,icons). To create a User account, use Control Panel
> UserAccounts in XP,
You can give each account
as 'admin' or 'user'. It is simplest to make the accounts with 'admin'
privileges to forestall any download/access problems.
Transfer Players
List to new PC
You either need a memory stick or can send it by email (to
yourself on the new PC)
The Players file location is shown on the Player Database
screen (usually called PSMembers.dat)
Memory Stick
Copy Players file onto a memory stick.
Save it on the new PC (usually to the installation folder
c:\pairsscorer)
Email
Send the Players file as an attachment to yourself on the new PC.
Save it on the new PC(usually to the
instalation folder c:\pairsscorer)
The Scorer on the new PC should pick it up automatically.
If it doesnt, you can always go to the Player Database screen and
point at it.
Editing Movements
Manually
The format is reasonably straightforward. As an example, this is
from the Individual Movements.
F145
3,3,22,2,11,12
1,2,3,4,1,1,3,5,11,2,1,5,9,6,3,1,9,10,7,4,1,10,4,12,5,1,4,11,8,6,1,11,6,2,7,1,6,7,3,8,1,7,12,5,9,1,12,8,9,10,1,8,2,10,11
5,6,7,8,5,9,7,12,2,6,10,12,8,3,7,4,8,2,5,8,11,2,3,9,9,6,3,5,10,10,7,5,9,4,11,12,9,10,11,1,8,10,4,6,2,2,4,11,7,3,3,11,6,12,4
9,10,11,12,8,10,4,6,8,9,4,11,7,2,10,11,6,12,3,11,6,7,8,5,1,7,12,2,9,2,12,8,3,10,3,8,2,5,4,4,2,3,9,11,5,3,5,10,6,6,5,9,4,7,7
First line
3=Type (Individual), 3 Tables, 22 Boards, 2 Boards per
Round, 11 Rounds, 12 layers
There follows a series of N, S, E, W,Set for
each Table
Thus 1=N, 2=S, 3=E, 4=W, 1= Boards 1-2,
1=N, 3=S, 5=E, 11=W, 2=Boards 3-4 etc etc
Experienced
users can enter Movements in Excel in the above format (cell = comma) and Save
as csv files.
Printer Errors
Error 482: General printing error.
Scorers work seamlessly with the vast majority of
printers on the market. Many reported printing problems have typically been associated
with incompatible printer drivers. Note that the programs simply print to the
Windows printer device and we have no specific knowledge or control of your
printer.
Uunder many circumstances, printing to a Postscript
driver will improve compatibility. This is the single-best workaround. Check
with your printer manufacturer for a Postscript driver.
Sometimes simplifying or changing the printer
settings such as reducing resolution to no more than 600 dpi can help.
Network printers normally work properly but the
network adds complexity to the system and can introduce a problem. One user
reported a resolution to his printing problems when the printer was connected
to a TCP/IP port that directly addressed the printer rather than printing
through the server that the printer was connected to.
Another workaround is to print a PDF file with the
Adobe Acrobat PDF printer or any of the freeware third-party PDF-compatible
printer devices (DOPDF is recommended). No matter the source of the PDF
printer, create the PDF file and then use the free Adobe Acrobat Reader utility
to print the file.
Installation/Running Problems
Contact 