USER PROBLEMS

 

 

 

Vista Problems

 

Store Access Errors:

a) Ensure you have not downloaded to the folder c:\program files unless you have Administrator Provileges.

b) Try running in compatibility mode. You can do this by RightClicking the Scorer Icon,  Properties, Compatibility.

 

Unregistered OCX, DLL etc

          Eg “Component COMDLG32.OCX or one of its dependencies not correctly registered. A file is missing or invalid”

          Download from the Internet and register a new version of the component.

 

File/Path Access Error

a)    Ensure you have not downloaded to c:\program files or to the Recovery Drive

b)    Try ‘Run as Administrator”. (RightClick on Icon to set this)

 

 

Bridgemate Problems

 

a) Run-time error '429': ActiveX component can't create object

This is most likely to happen  on a new Vista machine and is caused because the Active X files are inbuilt in Vista. A reboot of the machine may overcome this problem.

 

Email Recipients Problems

 

1) Nothing happens when you press Email Recipients Command

1a)    This is usually because the user does not have a Mapi non-web based Email. The following Emails are Mapi based - MS Outlook, MS Outlook Express (simple MAPI), MS Exchange, MS Mail, Windows Mail, Groupwise 5.0, AOL 7.0, AOL 8.0, Eudora, Incredimail.  The default Mail Server must be set on the Users PC.

1b)    The Email addresses of the recipient(s) have not been specified. They must be simple Email addresses specified one per line in a file named Recipients.txt (created by the User) in the current installation folder.

 

 

Installation/Running Problems

    

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