USER PROBLEMS

 

BridgeWebs Problems

 

BridgeWebs upload appears to work but there is no hyperlink on the results

a) The usual cause is that the date is not UK format (dd/mm/yyyy). Go into Start>Control Panel on your PC, change the Regional/Language settings to UK format.

 

Vista Problems

 

Store Access Errors:

a) Ensure you have not downloaded to the folder c:\program files unless you have Administrator Provileges.

b) Try running in compatibility mode. You can do this by RightClicking the Scorer Icon,  Properties, Compatibility.

 

Unregistered OCX, DLL etc

       Eg “Component COMDLG32.OCX or one of its dependencies not correctly registered. A file is missing or invalid”

       Download from the Internet and register a new version of the component.

 

File/Path Access Error

a) Ensure you have not downloaded to c:\program files or to the Recovery Drive

a) Try “Run as Administrator”. (RightClick on Icon to set this)

 

 

Bridgemate Problems

 

Run-time error '429': ActiveX component can't create object

a) This is most likely to happen  on a new Vista machine and is caused because the Active X files are inbuilt in Vista. A reboot of the machine may overcome this problem.

 

PC seems to stop after an hour or two when using Bridgemate for results.

a) Ensure the Power settings are correct – Dont hibernate/standby, dont switch disk/screen off after a certain time etc

 

Email Recipients Problems

 

1) Nothing happens when you press Email Recipients Command or you get Error 439

1a)  This is usually because the user does not have a Mapi non-web based Email. The following Emails are Mapi based - MS Outlook, MS Outlook Express (simple MAPI), MS Exchange, MS Mail, Windows Mail, Groupwise 5.0, AOL 7.0, AOL 8.0, Eudora, Incredimail.  The default Mail Server must be set on the Users PC.

1b)  The Email addresses of the recipient(s) have not been specified. They can be set using the Set Email Recipients command on the Event Details screen.

1c) Use the Email Recipients Alternative (uses CDO). You may need to specify your SMTP (available from your ISP)

 

Installation/Running Problems

    

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