USER PROBLEMS
Store Access Errors:
a) Ensure you have
not downloaded to the folder c:\program files unless you have Administrator
Provileges.
b) Try running in
compatibility mode. You can do this by RightClicking the Scorer Icon, Properties,
Compatibility.
Unregistered OCX, DLL etc
Eg
“Component COMDLG32.OCX or one of its dependencies not correctly registered. A
file is missing or invalid”
Download
from the Internet and register a new version of the component.
File/Path Access Error
a)
Ensure you have not downloaded to
c:\program files or to the
b)
Try ‘Run as Administrator”. (RightClick
on Icon to set this)
Bridgemate Problems
a) Run-time error '429': ActiveX component can't
create object
This is most likely
to happen on a
new Vista machine and is caused because the Active X files are inbuilt in
Email Recipients Problems
1) Nothing happens when you press
Email Recipients Command
1a) This is usually
because the user does not have a Mapi non-web based Email. The following Emails
are Mapi based - MS Outlook, MS Outlook Express (simple MAPI), MS Exchange, MS
Mail, Windows Mail, Groupwise 5.0, AOL 7.0, AOL 8.0, Eudora, Incredimail. The default Mail Server
must be set on the Users PC.
1b) The
Email addresses of the recipient(s) have not been specified. They must be
simple Email addresses specified one per line in a file named Recipients.txt
(created by the User) in the current installation folder.
Installation/Running Problems
Contact 