Cancellation and postponement policy
Individuals who cancel a booking on an advertised course will incur a £30 administration fee up to 4 weeks prior to the course and 100% of the booking fee thereafter, unless by special agreement with the tutor.
Should a course be cancelled by BEST a full refund will be given.
If a training course is booked by an external organisation and is later cancelled by them the following % of the fees will be charged:
Prior to 21 days in advance of the date 0%
21 – 15 days in advance of the date 33%
7 – 14 days in advance of the date 50%
0 – 6 days in advance of the date 100%
If training is postponed by the booking organisation and a new date is confirmed at the time of postponement the following charges will apply:
Prior to 21 days in advance of the date 0%
21 – 15 days in advance of the date 10%
7 – 14 days in advance of the date 20%
0 – 6 days in advance of the date 30%