FAQ

1. WILL THE CONNECTION GO SLOWER THE MORE PEOPLE WHO CONNECT ?

NO. THE INCOMING CONNECTIONS WILL ALWAYS BE FAR GREATER THAN THE COMBINED BANDWIDTH OF THE CLIENTS, THE ONLY TIME THE CONECTION WILL BE SLOW IS WHEN THE INTERNET IS SLOW ITS SELF OR THERE IS A PROBLEM WITH MY NETWORK OR THE INTERNET.
THE NODES ROUTE TRAFFIC REQUESTED BY THE CLIENT IN THE FASTEST POSSIBLE COMBINATION FROM THE GATEWAYS, THIS DECREASES THE LATENCY AND ALSO IF ONE NODE IS TIED UP THE TRAFIC WILL BE ROUTED AROUND THE NODE.

2. CAN I PLAY INTERNET GAMES ?

THIS IS A TRICKY ONE, IF THE PACKETS ARE REQUESTED FROM THE CLIENT THEN ALL SHOULD BE WELL, BUT IF THE PACKETS ARE REQUESTED OUTSIDE THE NETWORK THEN THE NODES DONT KNOW WHERE TO SEND THE INCOMMING PACKETS TO. THEREFOR SOME GAMES WORK AND SOME DONT. I HAVE TESTED COUNTERSTRIKE AND FOUND IT TO WORK FINE WITH GREAT PINGS.

3. CAN I USE POP3 AND SMTP EMAIL ?

I HAVE STOPPED SUPPORTING SMTP PLEASE USE WEBMAIL.

4. HAS THERE BEEN ANY DOWNTIME ?

YES THERE HAS, THE NETWORK WILL BE UP AND RUNNING AS SOON AS I CAN. SOMETIMES ITS OUT OF MY CONTROL BUT I ALWAYS DO MY BEST TO GET IT BACK UP AND RUNNING..

5. WILL THE INTERNET GO OFF WHEN THERE IS A POWER CUT ?

YES IF THE NODE SERVING YOU GOES DOWN DUE TO POWER OUTAGE THEN THE INTERNET WILL NOT BE AVAILABLE IN THAT NODES RANGE, ALSO IF THE POWER GOES DOWN AT THE GATEWAYS INTERNET WILL NOT BE AVAILABLE. WHEN POWER IS RESTORED THE NODES WILL BOOT UP AND GO BACK ON LINE IN AROUND 4 MINS

6. WHY DOES IT KEEP SAYING "WIRELESS CONNECTION HAS LIMITED CONECTIVITY" ?

WHEN YOU LOG ON TO A NODE, YOUR COMPUTER IS ISSUED AN IP ADDESS, IF THERE IS ANOTHER NODE WITH BETTER SIGNAL THE NODE WILL EXCHANGE YOUR CONNECTION WITH THE OTHER NODE AND ISSUE A NEW IP ADDRESS, THE IP ADDRESS WILL LAST FOR 4 HOURS ON EACH NODE SO IF YOU LOG IN ON BOTH THE AVAILABLE NODES THEN YOU SOULD STAY CONNECTED TO THE NETWORK. WIRELESS CONNECTIONS DO ALTER WITH CLIMATE CONDITIONS AND DEPENDING WHERE YOU ARE AND WHAT IS IN THE WAY OF THE SIGNAL.

7. WHY DOES IT SOMETIMES SAY PAGE CANT BE DISPLAYED ?

THIS MEANS YOU HAVE EITHER NOT GOT WIRELESS SWITCHED ON / FAULTY OR YOU NEED TO REFRESH THE PAGE, PRESSING F5 WILL REFRESH A WEB PAGE, SOMETIMES AFTER LOGGING IN YOU WILL NEED TO ENTER THE WEB ADDRESS IN THE ADDRESS BAR AS SOME WEB PAGES DO NOT ALOW REDIRECTS (THIS IS WHAT THE NODE WILL TRY TO DO AFTER YOU HAVE LOGGED IN.

8. WHY DOES THE SPANERO WISP LOG IN PAGE STILL COME UP WHEN I TRY TO LOG IN ?

THIS WILL BE EITHER THE ACCOUNT HAS BEEN TERMINATED OR THE USERNAME / PASSWORD YOU ARE ENTERING IS WRONG OR SOMEONE ELSE IS USING THE LOGIN, DO NOT SHARE USERNAMES AND PASSWORDS..

9. HOW DO I TELL IF THE INTERNET IS AVAILABLE ?

SCROLL DOWN TO THE BOTTOM OF THE LOG IN PAGE AND READ WHAT IS DISPLAYED IF IT SAYS INTERNET CONECTIVITY OK THEN ALL SHOULD BE WORKING OK.

ANY OTHER QUESTIONS MAIL ME AND I WILL TRY TO HELP.

SPANEROWISP@SPANERO.CO.UK